Privacy Policy

Account Information: When you create an account, we collect your email address, name, and password.

Payment Information: When you make a purchase, payment details are processed by Stripe. We do not store your full credit card number.

Uploaded Content: Photos you upload for virtual staging are stored securely to provide the Service.

Usage Data: We automatically collect information about how you use the Service, including pages visited, features used, and time spent.

Device Information: We collect device type, browser type, IP address, and general location (city/country level).

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Train and improve our AI models using anonymized data

We may share your information in the following circumstances:

Service Providers: We share data with third-party vendors who help us operate the Service (e.g., Stripe for payments, Supabase for data storage, Vercel for hosting).

Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

Business Transfers: If we are acquired or merged, your information may be transferred as part of that transaction.

With Your Consent: We may share information with your explicit consent.

We do not sell your personal information to third parties.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our Service
• Show you relevant content and advertisements

Analytics: We use Google Analytics, Vercel Analytics, Microsoft Clarity (session replay and heatmaps), and similar tools to understand usage patterns.

Advertising: We may use Meta Pixel and similar tools for marketing purposes.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure (Supabase, Vercel)

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Account Data: We retain your account information for as long as your account is active or as needed to provide services.

Uploaded Images: Images are stored for 90 days after upload, unless you delete them earlier. Generated outputs may be retained longer for service improvement.

Usage Data: Anonymized usage data may be retained indefinitely for analytics and service improvement.

Deletion: You can request deletion of your data by contacting us. We will delete your information within 30 days, except where retention is required by law.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, contact us at privacy@relto.app.

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at: